Did not have the truck I scheduled a month in advance. Gave me a small 10” truck and 5x8 trailer for a full house move 7 hours away costed me more money having to rent another trailer from someone else didn’t offer discount spent more money then I should have not impressed
JORDON M
Midtown Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Saint John, BC V1J6B7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Booked a 6x12 uhaul trailer for 2 days to be picked up in Dawson Creek on a Sunday. A day later a representative from uhaul called me to inform me that no uhaul trailer would be available that day in Dawson and to pick it up in Fort St. John instead. Told me a 2 inch ball is required. So far so good. Then on the Sunday I was supposed to pick up the trailer there is nobody to assist me. Then I tried to call uhaul to ask if someone will be there, at which point the representative told me that I was supposed to pick up the trailer the Saturday before. Very unprofessional to change someone's booking date without authorization and without informing me. After I tell her it was supposed to be on the Sunday, she put me on hold and then shortly after hung up on me (extremely rude). I call the number again and this time a different person picked up who informed me that my booking was canceled. What the fuck..... I have the email confirming the booking for the Sunday..... she was actually very helpful and asked me if I was comfortable hooking up the trailer by myself, after I told her yes I am, she rebooked the same trailer for me so I could drive away with it. She helped me step by step to send her photos of the trailer and my drivers license etc. After she made sure I was okay to proceed we ended the phone call. At this point I tried to hook up the trailer to my truck with the help of the youtube video the second representative sent me and found out the 2 inch ball is too big for this trailer and that is should be an 1 7/8" ball instead. After all this trouble I still couldn't use the trailer as I was informed of the wrong equipment. I tried calling back several times but nobody ever picked up anymore. Got charged the full price and got nothing to show for. Unreal
Hindrik HGreat service
GARRY ONot much...excellent service
WALTER HNothing to improve. Beautiful ladies that run it. Outstanding hospitality. Thank you.
JOANNE P