This location was great, however..... Horrible communication, rude main number people. In the local offices (private vendors) nice as all get out! Reserved truck multiple times because it was mysteriously canceled over and over. Cause of their mess ups we lost over half our stuff due to moving cross country in a freaking 15 foot truck for 5 people and pets! I have never been treated this poorly by u-haul, and I am in disbelief at how they don't do their job, and they just flat don't care. Very unsatisfied with their supposed customer service.
JEREMY E
Southeast Air Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Worth, TX 76140
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Gentleman was kind and professional
TAKA BRep was very helpful and friendly. He made return easy. Great job!! Thank you.
CRAIG FSince the office was closed the next day and I wasn't able to speak with an in-person rep, I was not aware of some of the things that I observed on the receipt. Just make sure that customers understand all of the possible fees because most will not read the many pages we are supposed to read before renting the truck. Also, with our many veterans in the area and across the country (1% who served) you should at least offer a 5% discount of some sort to honor our service for this country.
ERIC MThe business was closed so I did not see or talk to any personnel during the drop off.
Robert L