The service at dans auto body was good except he couldnt get onto the uhaul web site. which delayed our start.QUALITY SERVICES S.
Trailer Rental & Towing in Fox Lake, IL at Dans Auto Body
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Fox Lake, IL 60020
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The light in trailer of 17' truck was out and we unloaded into the night so it was dark/difficultMICHAEL T.
Picking up the truck using the phone app wasn't working but a person at the location showed up and helped me sign in. He was very nice and saved the day.Dave C.
Top off the wiper fluid, make sure nobody leaves their lighter in the vehicle.Ian L.
they wore great to work withdaniel B.
Everything was excellent, customer service was fantastic.Lydie M.
We had a snag on our reservation, but the manager was amazing and took care of our situation immediately.Jason P.
I never got a call to confirm my pickup time, and thank god I called the auto body shop to confirm because they told me they were closing early for the holiday and I otherwise would've missed my chance to pick up my keys.Katie R.
online system does not work smoothly. Could not scan back of driver's license using the directions online. Had to wait almost 45 minutes for customer service. Once customer service came on was fairly smooth but apparent that the directions given online were not the ones needed to enable scanning to occur. Also after waiting almost one hour to get key and drive off the time to return did not allow for the delay.Richard D.
Once I overcame my nervousness of completing the entire process online; the steps were easy and well explained. Missed the personal, face to face interaction, but would do this again without hesitation. Thank you for having a team that made the process so easy in these challenging and confusing time. Happy Holidays!!!!Sergio E.
Keep it up. Will be renting again very soonDarren B.
Truck was ready for us as scheduled and the whole process was easy. Had no issues at all. Thank you so much!Penny M.
ANTHONY WENT ABOVE & BEYOND WITH HIS EXCELLENT CUSTOMER SERVICE FOR OUR RENTAL...EXPLAINED EVERYTHING ABOUT THE CONTRACT, THE TRUCK, THE RETURN & BILLING PROCESS.HE EVEN MET US AFTER HOURS ,ON HIS OWN TIME TO SET US UP...UHAUL SHOULD BE PROUD & PRIVILEGED & HONORED TO HAVE HIM REPRESENT YOUR COMPANY...WE WILL NOT GO ANYWHERE ELSE IN THE FUTURE ,EXCEPT HIM TO RENT A TRUCK...I WILL ALSO REFER HIM FUTURE BUSINESS...HE MADE THE MOVE SO EASY...THANK YOU AGAIN ANTHONY :)Blaine V.
THE PICK UP PROCEDURE VIA MY PHONE DID NOT WORK.felicia M.
The online process was very challenging to someone that is older or not super tech savvy. Even my son was having problems during the pickup. The owner of the business was rude and said basically why would he help someone if he is not getting a piece of it (meaning since we did not order through him originally). He finally did offer his assistance for which i was grateful but i have no wish to go through that experience again. If I need to rent a truck again, I would explore all other options before going back.KATHRYN B.
1) The rental location is too small and it makes backing out with a truck difficult. 2) The manager was not wearing a mask and he kept coming within 3 feet of me to talk to me. 3) The cab of the truck was beyond disgusting and cab wreaked of cigarette smoke. 4) The truck was really old. The shift handle was very loose and shifting into reverse was difficult. I will never rent from U-haul again. There are way to many other options available to put up with this kind of service.Linda L.
I was told I would receive a credit and I didn't I drove in town 4 different times, 6 blocks each each. I paid for 60mile? I was told to be back at 10:30. I was there at 9 waiting and then had to pay for an extra day because they made mistake and I needed to be back by 8:30. I was even charged for a key. I gave the owner the key. Unbelievable!!!! Never again!collie N.
Very easybrian B.
The only issue I have is that it smelled like cigarettes. And a bit dirty in the cab area.Vicki T.
In my opinion, there is nothing to improve. Very friendly people. We had a very good experienceUlrike H.
Very rude. Not professional.Patrick K.
The equipment was in working order and clean.Chichoray P.
I find that Anthony is not only a pleasure to work with but also up on any information you need,Frank K.
The people at the pickup location were not very professional or knowledgeable about UHaul. When we arrived at their opening time (8:00 a.m.) and said we had a reservation that was moved to their location, they initially seemed confused and said that the employee who handles the UHaul reservations doesn't arrive until 9:00. They also made a couple negative comments about UHaul around changing people's reservation locations at the last minute. It was annoying that our reservation was moved 30+ minutes away each way from where we wanted it, but to have the dealer make negative comments about UHaul was surprising. We also received no information about returning/what to do with the truck or any sort of receipt, they just handed us the keys and that was it. I had to get a receipt for the initial billing at the UHaul location where we dropped it off at. All in all we got our truck fine and everything worked out, but it wasn't a positive experience.Elizabeth S.
I picked up a Uhaul cargo van from Dan's auto body, and to my surprise, I find 2 charges on my bank account for approximately 15 and 45 dollars. After investigating, I found an email saying I was being charged a cleaning fee and a late fee for the late payment of the cleaning fee. I returned the van exactly how I found it with everything cleared out, and triple checked everything. I am not responsible for cleaning up other peoples messes when I pick up the van before using it. So I called the shop to try and clear it up and whoever was on the other line cut me off, told me it was a "done deal", and literally started swearing at me over the phone when I questioned him how wooden furniture could produce a pile of drywall and salt. I would NOT recommend to this location unless you want to be robbed of your hard earned money. Even when I was picking up the van, he was getting visibly upset because someone else was picking up at the same time and he didn't take the time to sort the issue, which was solved in a matter of minutes. The attitude at the shop was unacceptable and this is literally the worst customer service I have ever had. STAY AWAY!Benjamin G.