The check in process took 45 minutes and I had a crew of helpers waiting on the move site for me. Nobody was there to help, I had to call customer support where I waited almost 20 minutes to get someone. If it's a lock box truck pickup you could have sent the pickup instructions ahead of time.
Todd D
American Self Storage Of Grove City
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grove City, OH 43123
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkTake less time for processing the paperwork with the computer for ordering and pickup and turn in coulf or should be improved
Darl RNothing very convenient
Lawence WOnly one truck. One employee that was out on the property for over 30 mins(it's also a storage facility) so we had to wait for her to return. I also reserved another dolly item, I don't remember the name just a square object on wheels. They didn't have any at that location. All they had was 1 dolly. I originally reserved at a different location, but they didn't have that size truck where I booked it. Uhaul called to inform me of the truck switch location, but not that the new location didn't have the supplies I reserved.
KEVIN JVery nice area to drop off the vechicle. There was no one at the office
Carl F