Was called less than 24 hours prior to picking up my 10’ van (that I reserved for West Lafayette pickup) that there was no 10’ or 15’ van available and that the next best option was a 20’ van in a town 26 miles away from where I was moving from. Uhaul told me over the phone that they would up the estimated miles to accommodate for the fact that our trip was going to be increased from now having to drive the van from Frankfort to West Lafayette. Come the day of the pickup, shol was never opened and we were never given any instructions on how to pick up our van. I was told over the phone via a call with Uhaul that all I’d need to do was check in with the shop owner for key pickup. No online check in was mentioned once. Took us over AN HOUR of sitting, waiting, calling, and googling to figure out what to do and still didn’t even have the code for the lock on the key box. Horrible experience. And to top it all off Uhaul charged me $14 for exceeding the estimated miles of 83 miles (which was the mile estimate for the ORIGINAL van we booked, not the 20’ van an extra 26 miles away that we were told we would NOT be charged extra for). I am never renting with Uhaul ever again. Genuinely ridiculous and made my move 10x harder.
Sidney B
A&J's Lawn Equipment Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frankfort, IN 46041
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- 4.0 Average Customer Rating
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Upon arrival, they were already closed. We called toll free customer service and they helped us with the drop off procedures! We were very happy with our overall experience yesterday with U-haul, thank you!
VICKI SI found your app a little difficult to navigate when returning the trailer after hours. However, my daughter figured it out.
SUSAN LThere was dirt on the passenger footwell I had to clean from previous customer. Upon cleaning the footwell I found a plastic bowl under the seat that started developing the beginning stages of maggots.
DOUGLAS BNothing service was perfect
ANGELA Y