My pickup time was 9 a.m. and when we arrived, there was no one on premesis that could assist us. One of the autobody workers that was present stated that he called the manager and that he would be there by 9:30. The manager arrived a little before 9:30 a.m. and offered no apology or adjustment for our rental rates. We returned the vehicle we rented before 2:00 p.m. which was the time the business closed. When I received my invoice, there was a $20 after hours fee. I called the manager and asked that the fee be removed because we were there to return the vehicle prior to closing. He told me that he needed to check his cameras to verify that I was telling the truth. I pointed out that I would appreciate a refund of the after hours fee also because he was not present at the time the pickup time was guaranteed. He then rudely referred me to the UHAUL 1-800 number for assistance and stated he could not help. The UHAUL company refunded the after-hours fee, no problem. Make sure you look over your receipts to avoid any fees that this business tries to apply that don't apply to you.
Monica A
Kashef Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Franklin, IN 46131
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Customer Reviews
- 3.5 Average Customer Rating
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Very disappointed with service as well as items needed to move and time frame for truck
RICKI FThey were extremely nice to do business with.
Karen AI was over charged and have emailed U-Haul and have gotten no response. Was charged twice what it should have been. Included copies of both receipts in the email and no has bothered to reach out. Also would help if a customer service phone number was on the receipt and or email
JOSEPH BThe truck was not ready when I arrived, as it had not been "checked in" after the previous customer returned it. The appliance dolly I reserved was not available, so I was given a standard dolly. The (12) moving blankets I reserved were not available, so I was given three. I was charged for both. I returned the truck during business hours, and handed the keys to the attendant the same day I rented it. I was charged an after hours service fee.
NICHOLAS D