Sloppy and difficult to find
RUBEN F
Hagan Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Franklin, IN 46131
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
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didn’t get the dolly i asked for. truck was hard to locate.
Susan MMet us as we pulled in and helped us with directions to exit safely. Dan and Ola Smith
OLA SThe after hours return process via the app is horrible. I have to take tons of pictures and the AI would keep rejecting them go no apparent reason. It was infuriating.
JOHN SI returned the truck same day. I swept it out and made sure there was over half a tank of gas in it before returning it, taking pictures and videos of it, locking it up, and returning the keys. Since I returned it around 8:30pm on Saturday, 3/29/25, the business was closed. I downloaded the U-haul app and attempted to notify in the system using the QR code on the key lock box that the truck had been returned as directed but my friend and myself found that app not to be very user friendly. We ended up taking screenshots on our phones of a few screens on the app as it didn't seem to be working correctly. I then noticed yesterday, 3/31/25, that I was charged an additional $64.20 on my credit card. I attempted to call customer service yesterday about this and was told they would be reaching back out to me in the next few days regarding this additional charge. Please let me know if there is anything I can do on my end regarding resolving this extra charge I received. Thank you.
BRANDON F