Very good customer experience
CHRISTOPHER R
Bio Recovery Canada Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fredericton, NB E3A0E7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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It was so easy.
PETER TI have very bad experience with the U-haul.My Story start with the U-haul when I reserved a truck from New Brunswick to Ontario,I deserve this truck in advance 2 weeks, Day before that I have fly to New Brunswick. I got a call from U-Haul and they are telling me that the truck I reserve it's not available in that location.And they are offering me a small truck which I refused because that was not according to my requirements,And after they told me that truck is available in a Fredericton which is 250 km far from my original location. They give me two options or I have to cancel my reservation or I have to go pick this truck from Fredericton, I don't have any option other than I have to go pick up this truck from for Fredericton,As I already booked my airplane ticket and I already set up everything there to pick my stuff from there, They give me some discount but that was not even enough to cover the gas price from Fredericton to Moncton which was the originally location, As that location close 5PM, but I told them that I will be 6PM there. They told you have to do mobile check-in, I reached there 6PM, but unfortunately at that location was no telephone signal no internet and there was no even Wi-Fi available.As that loction was in remote area. I try to walk from there to find the signal, But still I don't have internet access, I tried to call you Hall and I explained my situation and I requested if they can help me to do check-in so I can get my keys but they don't want to help they told that you have to do by yourself or you have to wait till tomorrow morning there to get the keys. This customer service is useless, I talked with 1 hour 37 minutes with the three different persons, but nobody helped me, And then after I walked 5 km to get internet access and finally I did a check in online and come back 5 km at the location to get the key to take the truck, When I start driving from there, and I noticed that that truck don't have even Cruise control function, I drove that truck 1500 km without Cruise Control Function, U-Haul fully torture me financially physically and mentally, And end of my trip I did calculation. I spent way more which they gave me estimate, This is my first and last time that I am using U-Haul. So, pleaseThink before you rent or Reserve any U-Haul, you will be also stressed and mentally torture. They blackmail you because they just threatening you that they can cancel the reservation, Their customer service is useless. They don't want to even help you at all.
nau nWish i could give a negative rating but the 1 star was a rating based on the head office or procedures they set out for consumers and not the employees at either location - the employees were all great and the issue caused was not by them - but by the Head Office people. The issue is corporate over booking units and making consumers drive all over the place for a replacement - my issue - i booked a 10 foot cube box at my local store in Sackville NB and when i went in Head Office told me it was not available even though i reserved it - i went to my local store and it was there i went in and was told that head office rented to someone else who was using it and returning to same location and i was leaving at a different location so i got bumped even though i reserved first. I had to drive out of my way 150 km and had to drive a bigger unit - which cost more on gas with no credit. They think giving me a larger unit for same price as 10 foot is all i need. But i dont need the larger unit so it is no benefit only an extra cost. If they know i am dropping off at different location, then why not tell me that at time of renting and i can alot my time better than being told day of and stressed for time. This is very deceitful and untrustworthy and i will be finding new ways of renting trucks and will NEVER use UHAUL again
SCOTT DTheir staff is the best and I have lots of choices of who I select in my City but there staff is amazing
JASON M