Good customer service
Robert J
Ocean Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Freeport, TX 77541
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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This is our third time renting from this location. The counter employee consistently acts like he didn't even know they had Uhaul items to rent. It takes a very long time even with a reservation. And it appears as if they person has never used Uhauls system before with the amount of apparent confusion and long pauses of no activity while looking at the screen. Will not be using this location again.
Caleb MAfter I was sent to a different location than I had rented truck from. I was supposed to get an extra day plus 100 more miles. How did I get charged for a day when I brought truck back on time? I would appreciate a call back to discuss.
James MExactly service
SHARP AChecking in to rent the U-Haul took a very long time. The gentleman behind the counter was very personable but was very slow. I asked him why I was being charged more than I expected and he could only refer me to the U-Haul customer service number. He didn't know it was a deposit and that I would be refunded. I spent 30 minutes trying to get an answer and finally proceeded with my move. Hours later a customer service person returned my call and explained everything. Days later, my receipt came through and it was correct.
Deborah B