Hi U-Haul, I went to pickup a 20ft truck for a work event we were transporting some gear for. After spending about 30 mins getting through the card approval process the person helping us left for and extended period of time, he came back and let us know that they didn’t have the key to the truck that we were supposed to rent. He spent another 10ish mins trying to accommodate a different U-Haul to rent a 20ft truck from he suggested that we took the 26ft truck instead. Desperate to have a truck for this event we took that option and left back for our event. We were at the pickup location for well over an hour. Having a 26ft truck instead of the 20ft cascaded into a number of different issues that we hadn’t planned for. We weren’t able to park the truck in the lot of the hotel forcing use to leave it at the event site and take Ubers back and forth. Also, the 26ft truck was not able to be dropped off at the location a block from the second event and forced us to drive across all of Hayward to drop off and then uber back to the hotel. It also cost more in gas driving up to Hayward. TLDR: the 26ft truck option lead us to pay a bunch of additional cost. All in all it forced us to take three extra uber rides, it cost more in gas to drive the 200+ miles, and we missed an hour of the event trying to sort it all out. This was a nightmare and I will really consider looking at reviews for U-Haul locations I use in the future these experiences were not at all equal.
Thomas D
Parkway Auto Body
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fresno, CA 93722
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Amrimder SThank you Raymond for an excellent transaction!
MICHAEL DGreat customer service.
RAUL TThe guy who helped me he don’t know how to talk to a customer and he’s showing a rude ass attitude
KULWINDER S