Good
Fernando G
Thompsons Sod Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gainesville, FL 32653
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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While I had no issue with the folks at the Thompson Sod location, they were great and helpful, the U-Haul of Gainesville Regional Traffic Office person was not helpful, and in fact, extremely rude. UHaul switched locations of pick-up on me based on the availability of trailers in the area. That was fine, even though the location was 11 miles away. When I inquired as to whether I could drop the trailer off at our original location, Midguard in Jonesville, I was told to call them. I did, and they said I would need to call the U-Haul of Gainesville office, who then had this man from the Traffic Office call me. When I explained the situation, he told me that I could not take it to another location unless I paid a $200 fee. He went on to tell me that other sites did not deal with trailers or were at capacity. The fact that they were at capacity is not my problem; you should not burden the customer with this problem because you could not provide the service your website allowed. To drop off at a different location, he wanted to charge me $200. Totally unacceptable. This problem was created by U-Haul, not me. The man kept referring to language in the contract, which I acknowledged, but offered no solutions to help solve the problem, again inconveniencing the customer. I guess if that is the way U-Haul does business, you can disregard this feedback. The man I spoke to was an awful representative of your company.
Jeffrey MEasy drop off, no personnel on Sunday. No issues equipment drop off area Was self explanatory.
Scott CClean up the office
DEAN MPrint contracts in a larger print.
Patricia W