The truck had a broken ramp. The service staff was very nice but not trained in delivering the truck and trailer . The management needs to better train the staff to address mechanical issues.like hooking up a trailer and checking that ramps work as needed. Otherwise, the staff was helpful in the paper side and coordinating a challenging rental situation. Keep the woman coordinating the rental but give her some assistance on the technical side. She was very helpful in their areas of expertise.
ELLEN B
Lambs LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Benton, KY 42025
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The trailer was in a very large water puddle. The attendants were helpful on a transaction but had no knowledge how to hook up the trailer. I literally had to wade through the water and hook up the trailer myself with the help of a friend. Good thing we are truck and trailer savvy. Better training is in need.
ELLEN BLisa-PM has been wonderful throughout the entire process from securing our space to finally making the trip across the country in a weeks time to unload our belongings inside. Thank you so much for that. She truly is a pleasure to speak with. Everyone else has been friendly and helpful. Thank you.
Dolly MSuper friendly staff AAA+++
STEVEN CGreat experience
David Z