I wish I had an opportunity to express my true experience with the process. The location above was great, however, the first location I booked at was terrible. I chose the Essa road in Barrie and the 24/7 pick up. I never got the code for the lock box, 45 minutes on the phone with someone only to find out they don't know the code, the location wouldn't answer the phones or reply to text messages for the after hours number they gave me. ( Ended up asking if I was still there almost 2 hours later, meanwhile I was already on my way in the new truck, insane) Fortunately the lady on the phone found a location that was opening soon close by, already an hour behind schedule, she transferred my booking to the new location. They were wonderful and had me on my way in 20 minutes. Then after dropping off my truck and doing the check out I ended up paying full price for the rental after the great inconvenience. I thought the lady said I was being offered a discount for the trouble... Guess that never happened. I will not use U-Haul again, terrible experience. This location was great though.
Tyler M
Truelinescaping Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gilford, ON L0L1R0
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Customer Reviews
- 4.0 Average Customer Rating
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If they are using the24/7 pick up and drop off . Please inform the customer that the odometer needs to switched to miles upon return . It's a bit misleading when your charge rate is by the km. Also make sure your service provider works at that location . Mine didn't
JOSEPH CNot sure if this location is new. It’s tucked in the corner of paradise (Gilford), about 5 minutes off hwy 400. Great customer care. Lady called me 2 hours prior to pick up to confirm the logistics. Upon arrival, trailer was ready to go. Out front, I met Wayne, friendly and helpful. Upon return, Wayne had left lots of room to drop the trailer. This rental was smooth. A definite plus.
Carmine PTruck was old and thirsty. But the owner/operator was absolutely wonderful. I would definitely come back.
Norm LGreat service! Trailer was pulled out for me prior to my arrival. Checkout assistance was provided by Natasha
CHARLES M