My reservation which I booked over 4 weeks ago to pick up in Stouffville was changed the day before my pick up date and I was informed I needed to drive an hour away to pick up or else I needed to wait 3 days before the size I needed would be available. Both my wife and I needed to take a day off work to make this work. The truck I picked up was covered in mud and even the lady at the store said she was glad I was taking this truck as it "wasn't one of hers". I had to wipe the steering wheel and arm rests as they were also dirty. I had ordered 30 blankets as part of my reservation but only 5 were available. The lady said she didn't know how to give me a credit but that I should ask for one when I returned the truck (see below) - but this didn't happen. Very frustrated that despite booking so far in advance nothing was available as per booked and even the blankets couldn't be provided.
DUFF M
Truelinescaping Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gilford, ON L0L1R0
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Customer Reviews
- 4.0 Average Customer Rating
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Very friendly service and great equipment. Easy access to the trailers and lots of assistance provided.
Andrew BThey were easy and great to deal with. I will rent again from this location.
Daniel AExcellent service. I’ve had a great experience even though I had some issues at the Bradford location here they helped me out and got even a bigger truck. The service was quick, and the billing was transparent. I have no doubt that I will come back again. Highly recommend.
Jorge IVery accommodating and helpful!
STEPHEN H