The truck was parked in a snowbank and covered with snow. We had to clean it off ourselves and pull it out. No walk around was done and incorrect starting mileage was entered on the contract. She had told us to take a photo of the odometer so we knew the starting numbers. The clerk said he would get his manager to fix it and I would get an email the next day. This didn't happen...I called back and was told they would do it tomorrow. They redid the contract and charged me an extra 22 cents...they did not change the starting mileage. This went on for 4 days when the clerk finally gave me the hotline number. I called and a lovely lady had it fixed in less than 10 minutes. All is good now, thanks to Orion on the hotline but this location definitely needs an upgrade.
deb f
Mobil
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Goderich, ON N7A2R9
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Customer Reviews
- 4.0 Average Customer Rating
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Again seamless drop off. We showed our receipt and all went very well. Thank you U-Haul!
Adrian BI was very pleased with my service at this location.Very nice people.
MICHELLE SI was pleased will prompt and courteous service, every detail was all ready. Excellent service at Victoria St. in Goderich, Ontario.
MICHELLE SThe attendant was attentive, pleasant and respectful. I will return to this location for rental vans from Here forward. Thank you Nathan!
KIMBERLY W