This location agreed to a 2 day rental even though they were scheduled to be closed on the day of return. They did not alert me to this problem. They have a gated property. I have pictures of the gate closed with a van blocking the entrance. I was not going to leave the uhaul truck on the side of a busy road. The need of the truck also looked like they used it to transport car parts around their property. I will never do business at this location again.
LAURA B
Kolor Customs
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Graham, WA 98338
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Just keep up the good work I have moved five times used u haul four times and would do it again
MICHAEL PClean vehicle, great service. Thanks for making the process easy.
James Npickup went well, was given a almost new trailer with new tires for a 2300 trip all went perfect.
Steve HU-Haul really has perfected the pickup and drop off experience with the app, and their customer service is some of the best I’ve experienced. However, this location is wild and I will never use this one again. The employees were trying to register me a new rental despite me being mid-check in on the app. Like came up to my car to complete the new registration and told me to exit the app because I was messing up their process. When I told them it had just been completed and I was set to go and just needed the keys, the woman grabbed the owner, who had been pacing in front of the business with a large bottle of liquor in his hand, after saying “Don’t mind him if he yells, that’s just how he is”. Guy proceeds to come up in a hostile manner and say that my rental was cancelled because I messed it up, that I had been trying to add things to the rental despite the dolly already being listed on my confirmed reservation total.. it wasn’t until I stepped away and called customer service that he magically found my reservation despite being shown the confirmation on the app. Then the woman proceeded to hover around my son and I while we’re trying to upload the photos. “Wow, you’re smart to take pictures before you take it”. It was like U-Haul twilight zone. Don’t come here. Literal crackhead alley. I don’t know what kind of scam they could run with U-Haul reservations, but this was either crackheads aren’t aware of how technology and the app works, or they were hustling and didn’t back off until I called customer care. Customer care was lovely btw and told me to call and express my concerns once I felt “safe”. Love U-Haul, hate this location.
Emily C