My reservation was changed 11 minutes AFTER my scheduled pick up time (and I was notified via email instead of a call or anyone explaining anything). Was changed to a different pick up location and different, more expensive truck. Then before getting to the different location, I received another email saying my reservation was cancelled. Once I got there they couldn’t undo that but did have the bigger truck for me rent as a “walk in”, again at the higher rate.
CHRISTINA K
All Storage LLP
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Grand Forks, ND 58201
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- 4.0 Average Customer Rating
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We needed a jack to load and offload the trailer off our vehicle. We were told to drive to a different location to see if we could get one’. The other U-Haul said they only have one and that we shouldn’t have been sent over town. We took trailer back and got charged there was no sympathy for the waste of our time, which could’ve been told up front. Extremely irritated. Delayed us by over 3 hours total that day!
MARK HAdvertise that they also bill mileage as well.
Javier SN/A
CHARLES LI was not satisfied with Uhaul on this rental because you changed the pickup location. I did not see the information that this had been changed. If you are going to change the location it would be nice if I could have a choice. There are 3 locations in town. You moved this from a location 3 blocks from the apartment where I was moving to the farthest location from me. I would estimate I had to pay an additional $12 to $15 due to this. It would have been much easier to change this to the third location in town. I mentioned this issue to the person at the deskand she did not say anything/did not seem to care that this was an inconvenience that is costing me money.
KARL B