I was not satisfied with Uhaul on this rental because you changed the pickup location. I did not see the information that this had been changed. If you are going to change the location it would be nice if I could have a choice. There are 3 locations in town. You moved this from a location 3 blocks from the apartment where I was moving to the farthest location from me. I would estimate I had to pay an additional $12 to $15 due to this. It would have been much easier to change this to the third location in town. I mentioned this issue to the person at the deskand she did not say anything/did not seem to care that this was an inconvenience that is costing me money.
KARL B
All Storage LLP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grand Forks, ND 58201
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Customer Reviews
- 4.0 Average Customer Rating
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Too limited space.
NORMAN RVery good experience. Truck was very easy to drive, even fully loaded. All personell were very helpful and friendly. Overall a very good company.
STEVEN AStaff was super kind and helpful with setting g up our tow dolly and made sure everything was working before we left. Only thing is they didn’t have enough furniture dolly’s/blankets, but they were able to refund that part of our reservation.
Luca BDidn't get vehicle I requested..months in advance, but ended up two days prior getting a 20 footer and trailer to pull, which sucks more gas..Vehicle gas gage was not functioning correctly, hard to put gas in fyi..probably air in tank. Drop off point was a fiasco. Wasn't thepdrop off place to fault, U- HAUL HAD ME droppi g trailir one place, drop another..then was gonna charge me for the extra mileage for their lack of even fair let alone good customer service. .. as if moving isn't stress ful enough. Then where i picked up unit and truck..after explaining to people behind desk where I would be coming from and going, apparently they can't figure even close mileage..because I get drop kicked with additional mileage fees. So then I call corporate office to have your poor unhelpful so called Customer Service ..tell me there's nothing I can do to help you...until you close out..meaning UHaul takes my money , then. You'll deal with my concerns about poor truck and over charges, ..?? And not even give me a link to Mu email address so I can file a complaint.?? What crap?? .
PAUL H