Was to pick the truck up on north side of GP. Got there only to have it cancelled and sent to south side of GP. Then charged the extra miles to drive between the 2. U haul experience was not very good at all.
Doug N
Coldshot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grande Prairie, AB T8V5L2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Nithing to complain. Simply, easy and professional ti rent a vsn
Gerben GTrailer had subpar repairs on the lights cable, right light didn't initially work, after playing with the cable it did, as I drove car occasionally complaine about the trailer unplugging and plugging and unplugging and every time I breaked or signaled complained about the trailer bulbs.
Benjamin Pi dropped off after hours
Michael OThe Coldshot location pickup process took over an hour and a half, as something is clearly off with their machine. Contacted the bank after selecting my savings account twice and not working, bank said they could see the setup was trying to pull from chequing... then tried choosing chequing in hope of it pulling from savings, still didn't work... I was using RBC, very common! Had to go to bank to pull cash then came back. I arrived 15 minutes early at 1:45 and didn't get out till 3:15. I inquired about my deposit (as I paid with cash) and was assured I get my deposit back once I drop the trailer off in Lethbridge. I dropped the trailer off a day early, and the attendant at the Petro Canada said thank you and have a good day, I asked what about my deposit? She asked how I paid (couldn't see that on her end I think), told her cash. I was then informed that I had to wait for a cheque!!! Really?!? I was not informed at coldshot of this at all... even the Petro Canada lady (really nice) said she wishes other locations would inform the customer about it. Service (except drop off) was sub par, not as smooth as other times I've used Uhaul. Coldshot location needs machine configuration checked/fixed, and a touch more training for the process of deposit return process. Otherwise, the gentleman doing the process seemed nice. It just shouldn't have taken so long...
Mark T