i dropped off after hours
Michael O
Coldshot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grande Prairie, AB T8V5L2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The Coldshot location pickup process took over an hour and a half, as something is clearly off with their machine. Contacted the bank after selecting my savings account twice and not working, bank said they could see the setup was trying to pull from chequing... then tried choosing chequing in hope of it pulling from savings, still didn't work... I was using RBC, very common! Had to go to bank to pull cash then came back. I arrived 15 minutes early at 1:45 and didn't get out till 3:15. I inquired about my deposit (as I paid with cash) and was assured I get my deposit back once I drop the trailer off in Lethbridge. I dropped the trailer off a day early, and the attendant at the Petro Canada said thank you and have a good day, I asked what about my deposit? She asked how I paid (couldn't see that on her end I think), told her cash. I was then informed that I had to wait for a cheque!!! Really?!? I was not informed at coldshot of this at all... even the Petro Canada lady (really nice) said she wishes other locations would inform the customer about it. Service (except drop off) was sub par, not as smooth as other times I've used Uhaul. Coldshot location needs machine configuration checked/fixed, and a touch more training for the process of deposit return process. Otherwise, the gentleman doing the process seemed nice. It just shouldn't have taken so long...
Mark TReturned the trailer after hours
Michael ONo issues.
darcy mThe trailer wasn’t clean when I got it but the guy wanted to charge me for cleaning when I returned it. He must have realized it wasn’t clean and I didn’t get charged. But I had to explain a few times it wasn’t clean when I received it.
Clinton D