Wrong combo given, wrong location for key box, truck was in poor condition with around 130,000 miles on it. Not the location I was given when I rented, a little Bait & Switch pulled by Uhaul, which seems the norm in speaking with others. There’s more but not enough time.
joseph s
Texas Best Smoke House 10
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grapevine, TX 76051
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Customer Reviews
- 2.5 Average Customer Rating
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Where the vehicle was parked when I picked it up, it wasn't possible to take a picture of the driver's side for mobile pick up. Also, the vehicle smelled pretty bad in the cab. It was clean but very musty.
Robert VNo signage, no real place to park equipment. Just a small key Dropbox on a fence next to a cardboard compactor behind the business.
Hayden CVery difficult to get the keys. We called multiple times only to be put on hold for a long time. Finally the manager of the stor called a private number and got code to lock box
James MHad to get help over phone to find key pickup spot. Otherwise, decent transaction. Clean, dependable U-Haul truck.
Michael G