Trailer was not hooked up and ready to go if it had been they would have realized right trailer lights on plug not working. Tried to put me in biggger truck which would need more gas, would not cut rental down a bit then had to drive to other U-Haul get a new truck and then get on the way caused a 2 hr delay no discount again on U-Haul, when I rented truck over phone stated only wanted truck for for May 29 to June 1 st but was charged to June 7th. Tge truck was not full when I picked it up which is hard to return truck with same amount of gas, instead I left it with more then it had when I received it poor practice. The only good thing I will say is guy at second site was great knowledgeable and helpful. I may have one more adult child to move but will not use that 1 st service spot again. And if I can find other places to rent I would probably use them
MICHAEL J
Olsen S Property Maintenance
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Greater Lakeburn, NB E1H1Z7
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- 4.0 Average Customer Rating
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Very friendly, great service
Atlantic pU-Haul rep who checked us in was very kind and easy to deal with. Drop off location was a little confusing as the parking lot was on opposite side of the road from the GPS address - so had to turn the truck around. Perhaps that can be communicated somehow on drop off information? It is also a dirt lot and was pretty muddy due to the weather this time of year. Perhaps owners can consider having some gravel laid down? Obviously this is more of an issue when there is lots of rain or winter melt. It’s more of a rural location and was closer to my destination on the eastern side of Moncton - so that was helpful.
JAMES OGreat customer service
ALFRED JGreat people to deal with.
Marianne P