Let me preface this review by saying I requested a pick up location at the storage facility where my unit was but they didn’t have the truck size I needed, so Uhaul changed it… Reservation was for 2pm 20’ truck, 12 blankets, and an appliance dolly. Arrived around 2:05 - two people inside the office - was told there was no appliance dolly - attendant told me it’s Uhaul’s fault for not telling me that no one has any - she tries to give me a regular dolly - wasn’t practical I ordered the appliance dolly because I needed to move appliances. She had to tell the lot attendant to get me twelve blankets. She removed the cost for both the dolly and blankets as a courtesy and said there was a home depot down the road to rent an appliance dolly from them. Being left with no alternative - movers were to start at 2:30 - my friend left for Home Depot to rent a dolly. Meanwhile, another employee comes in and says there’s one in the back of the truck. I call my friend to stop them from renting from Home Depot. I am rushing now because the movers were only scheduled for two hours. I look at the gas gauge, 1/8 of a tank and you couldn’t see mileage because it said 48 miles to empty, but the paperwork says 1/4 of a tank. Attendant looks, at my request, and states it was a quarter of a tank until the needle drops from gray to black on the display. No time to debate, I leave. When I open the back of the truck, there is indeed a dolly, but not an appliance dolly. Now I have nothing to move my appliances. During check-in the Uhaul attendant kept saying things like, “I don’t know why movers wouldn’t have a dolly like that”. ‘Well Uhaul lady, why don’t you? I requested one.’ I also paid for 25 miles - local move - I ended up being able to rent a dolly from the storage place. Returning the truck - I put a 1/4 tank of gas back, because not doing it would cost me more money, I went over miles by 8 miles because this location said I had to bring it back there. I found out later that was untrue - @1.29/mile that came to less than $11.00 but I was charged over $18.00. My original pick up location was closer and wouldn’t have put me over my miles as much. When I tell the attendant (same from the day before) about the dolly, she remarks, “well, I comped you for it” and then I told her about the gas, she said, “you should’ve took a picture”. As a franchise, Uhaul, you may wish to look into this place. It’s soiling your reputation. After so many positive experiences, this one fell way below the bar.
Julie R
A&K Training Facility Inc
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Greensboro, NC 27406
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Nice and. Courteous, very welcoming environment
EUGENIA TNo one was there
DENISE HThe area is like Baltimore, rundown and some transient shooting up on the lot next door; but the people at U-HAUL are NC kind.
CHRISTOPHER WNo personnel. Online only. One staff member we saw pretended he didn’t even see us
CHRISTOPHER L