Have the worker: -to not arrive hours late -listen to the drop off location -listen to the amount of miles requested -actually enter the correct information -not be in a hurry to leave and rush the process -know what length trucks are in his possession -behave professionally and knowledgeably -give out a truck with fully functioning mirrors -not insist that damaged mirrors are safe and legal -not rudely and prematurely hang up during a call I would also appreciate a reimbursement for the damaged vehicle and incompetent worker that I informed customer service about to no avail.
atlas c
East Carolina Italian Ice Master Cuts
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenville, NC 27834
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Customer Reviews
- 3.0 Average Customer Rating
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Have a better check out/return system. I retuned my uhaul more than an hour early but didn’t have a way to indicate this.
Kevin CThe reason this is below average is cause it was located in a drug infested area with crackheads walking up to my vehicle, wanting money. I had to hurry up and drop the trailer and leave fear for my safety. Other than that we are happy with U-haul.
WALTER MWould recommend that there be some signage with instructions for customers who arrive for pick up. There was no one on site at our scheduled time - we just happened to ask a person sitting in his car parked in the lot and he gave us the contact information for the gentleman in charge. Otherwise, we got what we needed.
Beatrice ZThere were many issues - first I booked a 6 by 12 trailer about 3 weeks in advance. The night before pick up I was told the closest trailer was 35 minutes away. Unacceptable to make me drive over a hour. I had to change to a smaller trailer which required multiple trips. I arrived at the location for pick up at 8:30am and no one was there. A person arrived 20 minutes late in pajamas. Then they said Uhaul is having sight issues and they couldn't log in. Finally got the trailer at 9:45am. Overall very poor service.
Fred G