My U-Haul was blocked by another larger U-Haul. I had to move the larger one, get mine out, then back the larger one into it's spot again. All while gas station customers were coming and going through the parking lot. Then I found out there was no dolly or furniture pads, despite me ordering them. I spoke with the man inside, who could only offer me a dolly. My pickup was at 11:00, I arrived at 11:00, and I didn't actually leave with the U-Haul until a bit after 12:30. My furniture got scratched on my trip since I didn't have enough blankets. What can you do to improve next time: Make sure I can easily access the truck I'm renting. Make sure the truck has the things I ordered.
Alastair A
Mobile Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hamilton, ON L8S1E9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I dealt with Jay on three different occasions and the service was exceptional.
Kerry MStop the app from requiring what your agent already did.
DOUG FI was not able to enter the province (Ontario) during on-line registration. This was a very odd field to have an error occur, and it was as usual a mandatory field. Fortunately, the staff member helped out, but I would have not been able to complete checkout if no-one had been there.
Paul HPickup location and staff were all fine. Uhaul online booking is a dismal joke. Booked online for Pickup at main west location. Truck was there...smart phone said Pickup could not be completed. Customer service was 'sorry'.... ASSURED me a truck was available at Aberdeen location. Truck was covered in ice and stuck in a snow bank! Back to main west.... started entire process from the beginning.... and finally got a truck!... 2.5 hours to pick up a truck! The Uhaul reservation system is not to be trusted...and customer service seems best trained in saying 'sorry'. Btw....the uhaul system that takes money from my Visa card seems to work flawlessly! You must be proud. Absolute worst rental experience of my life.
HOWARD K