Overall this has been the worst U Haul experience I've ever encountered from the departure end of the trip to the arrival. Receiving facility was initially not open when I arrived at 1045, so I had to drive around until the gate was opened about 20 minutes later. Receiving personnel was new to the job and very helpful. However she was unfamiliar with the process. This is in no way a criticism of her but of the facility and it's license to provide U Haul support. Once again I had to decouple and push the trailer into the designated parking spot myself with no help. U Haul needs to carefully consider who they are allowing to represent them in future. This is a total failure in service!
Charles A
A1 Auto Sports
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Havana, FL 32333
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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Pay attention to detail. The gentleman wrote down the wrong mileage and used the wrong card for payment. There’s no way contact anyone at the number listed the phone just rings and rings. It was the worst experience ever. I’ll never use this location or recommend anyone to use it!
Talisha WNothing that I can think of, service was great, Pick up and return..
William KExplain extra charge about milage let people determine if they want to take the you haul. Plus the rain started to fall and water drops came in on the inside on the drivers side.The cleanliness was ok as the inside of the truck were we sat was clean. But the person that rent was the u haul in tallahassee apologized for not cleaning the back and the outside wasn't all that clean. But we filled out the necessary questions about the vehicle the same day.
marc gThe truck was dirty, had empty water bottles and beer cans in the back. The furniture pads I reserved were thrown in the back and was used, not new. I ordered a hand-truck and there was none in the truck. I had to find one in another truck at the location and put it in the truck assigned to me.
Pamele B