Giving credit where credit is due, Ken is a very helpful and very nice man. I don't know where the breakdown lies, but he's been the backup TWICE for the awful Yellowknife location which has let me down multiple times in a row. However, last time I had to fly to Hay River to pick up a truck, and the truck had a check engine light on and a flat tire. I was told the truck had been tested and that I could ignore the check engine light, but I was taking the truck about 2400km. I was delayed a day while they fixed the truck and filled the tire. The next day, after getting the truck to Yellowknife, the tire looked a little low again. I got roadside assistance to help, we got it to a tire shop, and it turned out the inside rim was dented and the tire wasn't even attached. There wasn't even a valve stem. The outside tire was just low with the added weight of the truck being loaded and no inside tire for support. This time, I called Yellowknife directly and they assured me they had the trailer in stock, would confirm, and would send the paperwork that afternoon. The paperwork arrived in my email, I filled it out, sent it back, and booked a last minute flight to Yellowknife. They did not have the trailer. Again, I was sent to Hay River. My dad picked it il this time. The trailer they initially had for us didn't have working lights, but luckily they had a second one. It didn't fit the tow ball or wiring harness on my dad's truck, so Ken sent him to Aurora Ford. They didn't have it either. He went to 3-4 other businesses before finding one that did have it. In the meantime, Ken was calling me asking what was taking him so long because they had to close shop and go home. This was at 2:11pm on a Tuesday. Why would a trailer rental shop not have these parts that they know people will need? Halfway into our trip, we got a flat tire on our trailer. While inspecting it, I noticed the rim was bent on this one too. However, the repair man said the wheel had locked in place and wore straight through the rubber and shredded it. I find this hard to believe because we would have undoubtedly noticed that. However, it IS possible the tire was flat spotted previously and finally wore through. I like the staff at KP Woodright, but I don't think the equipment is being properly checked while receiving or renting. I also feel they are poorly equipped to handle their customer's needs. That said, I am thankful they exist because the Yellowknife location is utterly useless.Patrick J.
KP Woodwright Ltd
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Hay River, NT X0E0R2
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I found the safety chains abit too long and one left top running light not working however the brake and turn signal work perfectly! Other than that everything was awesome. Thank youGLEN E.
The customer support was Above and beyond! Staff were incredibly friendly and helpful!Kaitlin L.
The truck was very dirty inside the cab and cargo area. The cargo area had straw and garbage in it. The crew cab smelled like a dog kennel.Butch C.
The people were friendly and courteous. We got the trailer at the time we had reserved it... no waiting to have it install on our vehicle.Pierre C.