This location gave us a truck with issues with the front wheels, brakes, and tires. A blowout occurred on I-45, and it took them over two hours to arrive to fix the blown-out tire. When the technician came to fix the tire, he stated that this truck was not drivable and must be towed because there were issues with the brakes, the wheels, and the axle on the front. Then we were stuck waiting until after midnight for a tow truck to arrive, and the truck did not arrive in Dallas until after 3 AM. The blowout occurred at 3:30 PM. Once the truck arrived at the location in Dallas at 3 AM we received a call from U-Haul asking us to let us know when we could get it unloaded so that they could come pick up the truck because they didn’t want us to go over our contract time… 3 AM is not the time to receive a call When we are 19 hours into a 48 hour rental and only had the truck being useful for seven of those 19 hours. I am very upset with U-Haul for putting my son-in-law‘s safety at risk
Beth O
EADO Storage Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77003
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Everything was great, and some trucks with back up cameras would be better in the future.
MARCUS JInclude the equipment I added in my reservation. And don’t charge me twice for mileage.
Zane HNothing everything went well
BERNARD SDoug is a great manager..supportive to your every need..highly recommend EADO storage and the convenience of a U-Haul rental facility at the same location.
MICHAEL J