U Haul representative was very helpful. All of my questions were answered clearly.
Joe G
Ramos Bros Automotive LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77003
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Customer Reviews
- 4.0 Average Customer Rating
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Ramos Bros Automotive was very accommodating and helpful in my rental process. The gentleman I worked with was friendly and helped me explore the options I needed.
aaron tPickup was easy. Truck was ready and staff were friendly/helpful. Had to go farther from home to pick up the truck due to our change to the larger truck, but Navigation wasnt too far. A walkaround with staff would have been helpful in inspecting the rig to document condition at start of rental.
Lawrence SThe trailer marker light right side was not working and they didn’t have a replacement bulb. Then once I got the car loaded in the heavy rain the driver side strap didn’t work and the racket was broken and just worn out. Next on the same side the driver area breakaway fender rubber strap on the front side was so worn it is just a matter of time before that front latch will pop due to overtime usage. Again no one inspected it from UHaul. I didn’t think the strap was bad at just the site of it because the car was loaded off sight. The rubber strap was something I assumed wouldn’t require the door to be opened once on the trailer. The trailer light was mentioned at location before departure. Didn’t have time to stay in the rain and figure it out with them I had a hard deadline to get the car loaded and off to the next state. Just a bad piece of equipment that needs to be fixed before someone else rents that trailer with the Florida tags. Just a heads up on a horrible rental.
Marcus MRamos added insurance without my knowledge despite my declining online when I made the reservation. Had to sign in the sun off his phone. He never asked about insurance and it is impossible to reread the agreement off an IPhone in sunlight. Did not realize until I was on the road. Not a good U-Haul rep.
Brad B