During my rental process I did not particularly care for lessons I was given, verses giving an adult instructions regarding the rental services. But, I made a choice to rent anyway due to a previous rental I done in the past (that was convenient and went really well) and I needed to help someone out. During my lessons this individual would often say what other renters had done as a not to do comparison for me (I assumed), it was quite annoying to say the least, I found him to be a negative person, he made me feel like he thought I was capable of doing all these bad and irresponsible things he went on and on about what others had done. However, after all was said and done, truck returned, we agreed on a price, I was asked to go online and give a good rating....... I figured I had nothing nice to say, so I wouldn't say anything. Days later I discovered an unauthorized charge from Uhaul pending on my account and I called to confront the individual. He said he would look into the situation and call me back, I didn't hear from him. But, the charge was removed, thank God. Bad taste, won't trust another Uhaul service again. Bad experience. Done!!!!!!!Pamela D.
Trailer Rental & Towing in Houston, TX at MR Auto Finance
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Houston, TX 77084
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I was locked into the property, what an experience! Only a very small sign 9"x9" said something about returning after certain hours, when I arrived gate was open making sign not at all visible. Very poor communication approach and the zipcode listed on the site is incorrect as well. Thankfully I am physically fit and was able to climb over the fence. If I happened to have a physical ailment it would have been impossible. Completely unacceptable. The property owner should walk the grounds before locking up the business, that is how it is done. otherwise rental expJordan K.
The owner was super nice and attentive. Assisted to get us in our truck as fast as possible would definitely recommend his location.Judith M.
Charged me by the mile over $65 for 4 hours 15 mile trip. Do not rent hereJesus F.
Have the truck readily available and mechanically sound. This truck I received had a AC problem, and riding the truck without proper AC was hell, specially the second day in Florida. And they should warn clients about the high consumption of gas these 26' has, around 5-6 miles per gallon.Fulvio M.
none thanksBarry H.
Great service and clean rental trucks . Thanks for the last min rental mike ðŸ‘ðŸ¼Christopher B.
This place saved us when our original truck was transferred someplace else!! Thank uou so much!SHELLY B.
Very ProfessionalGbenga A.
This was my second location that morning, my previous location was a smoke shop. My reservation was for 10:00 am and the smoke shop not only wasn't open but there wasn't a sign showing store hours. The second location was professional and just what I needed , unfortunately it was 11:30 which was an hour and a half later than I needed. I would always use this second location and refer people to that location.JAMES W.
Great Service!!Afsar M.
Peace&blessings I love the customer service and care they put into my truck rental Fast effective and quality performance I'll make sure I get all my trucks and rental equipment from this locationCalvin H.
Location appearance very unprofessional. Looks like a junk yard. Was not told about $20.00 after hour fee for returning on a Sunday, otherwise I wouldn't have rented from that location. Will dispute with my bank. Would not recommend renting from this location.Della L.
After my apartment flooded I needed to get a U-Haul truck ASAP it was late in the day my insurance company found this place and said no problem pick it up when you can check in check out by yourself couldn't be more convenient and the management was very accommodating even when I had to change my scheduled return time twice !! I was probably a nightmare of a customer to deal with but I never made me feel that way. Moving forward I well recommend them to all my friends and family and any of you who are reading these reviews.Gayle C.
Very friendly, informative staff.TREY B.
Excellent serviceJoel M.
very un accessible , No where to drop off after hours .Billy P.
Well satisfied.Humble U.
Truck was new but the transport was oldMichael H.
I had a very professional experience.. Opened early and very courteous. the truck was very clean. I will use this location every time. Please let them know they do a great jobKimberly N.
Good service last minute I have to move on Sunday and this place was available Ruben help me. Excellent serviceJUAN B.
None. Reuben was very kind and friendly and Mike was very friendly, professional and helpful. Excellent experience.Paul K.
The place was a muddy mess due to the rain storm texas was having. This place needs to either concrete the area or put down a heavy layer of gravel.Joyce M.
Customer service was very friendly.. only concern I have is the parking lot was muddyAngela D.
The person at the facility yelled at the driver of the u-haul for not knowing which truck to pick up when it was his responsibility to make it clear. When I arrived I realized that I left my license and payment method at home. Once I informed the guy managing the facility he immediately got and attatud and verbal attacked me making comments such as "how could you forget your ID, you need to remember your things, if you need your license in this moment what would you do" as if he was my parent. When he made it clear that my friend could be a driver after asking multiple questions to find a solution, he then asked "are you going to give him his money back" as if it was his responsibility to facilitate that between me and my friend (he was way out of line) . This man was nothing less than disgusting. Hence, the location. If this had been my only experience with u-haul I would NEVER recommend anyone to ever use your service. If I could give this location anything less than what I have I most certainly would.Roddrick B.