I received very poor customer service upon return of my rental from the cs rep. I told her I needed the rental to be closed at the store but she wanted me to drop it off and leave. I was hesitant because of billing issue I had in the past. She told me it would be a long wait. I was ok with it at first because she was attending to another customer. After she was done with the customer, she left me inside the office and was chatting with a non-customer outside the office not minding if I was waiting. I had to leave because my rideshare driver was waiting on me. Even after I gave her the key she did not acknowledge me. She had poor attitude unlike the lady that assisted me with the rental at pick up who really nice. The returning cs rep needs more training and work on her attitude.
ADEWALE O
Eldridge Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77077
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Easy process, great availability.
SUAH RThe vehicle worked fine and got the job done.
LUIS TExcellent customer service
Joumana KEmployees that Friday and Saturday were amazing
Quinton G