The reservation was for a 9am mobile self check in. Arrived at 9am and the lock and key was not setup for me to use the self check in. The store didn’t open until 10am. I caught an uber to the store but because nothing was setup propoerly, i had to stand outside for a hour until customer service was able to find a manager at a different location to drive to me and let me in. The truck was FILTHY. So filthy that the manager commented that the trucks are usually in better condition and kept apologizing. Horrible experience.
Mercedez B
Storage Sense Houston
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77088
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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The Storafe Sense manager went above and beyond to help us secure this rental and get our move started. Her help is greatly appreciated
WILLIAM WClerk was very helpful and knowledgeable. She was also personable.
NATALEE CWhen we came to pick it up we were literally 5 min late and there was no one there, when the attendant did show up (20min later) she had an attitude and said if we were there exactly at the reservation time she would've been there. I would think that attendants would atleast be there and wait at least 30min in case someone is stuck in traffic and running late. I will never use this location for Uhaul again.
CHRISTOPHER SCreate a larger parking lot! We did not interact with any personnel at this location therefore I couldn’t answer that question.
ANTHONY G