It started with a call to change the location site, 30 min prior to our appointment in received another call that the employee called in sick and I was going to have to help myself. Once I arrived at the site, I called number provided and was given a code to allow myself into the lot. Hooked up trailer myself, checked lights myself, looked at tires myself ( back passenger side tire tread was limited with 1,400 miles to travel i was a bit nervous. I was advised to snap and send a picture of the hook up to the phone number and let myself back out of the site. CUSTOMER SERVICE, what customer service? I understand people call in sick, however this was move out weekend in a college town of Huntsville Texas not a small town. No discount was offered, I did everything myself besides sending a picture of my license, license plate on truck and 2 contact numbers. Terrible
REBECCA B
U Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Huntsville, TX 77320
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Customer Reviews
- 4.0 Average Customer Rating
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Brant was terrific help and ensured my trailer was properly connected before I departed. Very happy
Thomas EGate code available on UHaul app and/or in email. My pickup was delayed due to no access to site.
Nathan MThe whole thing was a disaster of lousy customer service and overpricing.
ZEARL HVery friendly I will certainly go back
Kerry H