Well, I got my receipt. It said I have 55 miles and a half and then when I looked at the picture I took they put an extra 6 miles on there so now I’m very unhappy and I would like a refund at the end of the day because that is not professional.
Dejuan P
Ward Trucking
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indianapolis, IN 46202
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Customer Reviews
- 3.5 Average Customer Rating
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When I had the vehicle the battery died and I had to call road side assistance. Vehicle needs to kept up on technical maintenance. Had to push the gas paddle down more than usual for the vehicle to accelerate.
Andre WNothing with this location, but the dumbasses at HQ charged me for fuel after I returned it with more gas than I started with. And didn’t correct AFTER I complained to the live chat line immediately after returning.
Reed CAt both check-out and check-in, there was not enough space in the parking lot to take all pictures requested of the truck. I also do not understand how the additional mileage was calculated - it does not appear pickup and drop-off locations were included in the allowances.
Zachary GTotally self service. When we were dropping off we saw a U-Haul employee as we were trying to do the self-return in the app. I spoke to her because the amount of gas shoeing was wrong in the app when picking up, the back of the truck was filthy when picking up and we only received half the furniture blankets we reserved so we had to make 2 trips. She blamed all of it on weekend rentals and no one to check over the vehicle condition at the last return. I would never do again!
Barry S