While we only picked up the car trailer at this location after being sent to 4 other locations to find it. I reserved a Truck and Car trailer a month prior and the day before we were switched from the North location for pickup to a south location, when my husband and son arrived they could not find the truck or car trailer that we reserved. After waiting about an hour they finally upgraded our truck but said they would have to go to another location for the trailer the next day. We also never got the Appliance dolly that we paid extra for. My husband and son arrived at the east side location and again no car trailer, they were then send to this down town location for the trailer. So after waisting time, gas and mileage driving around Indianapolis when my son lived on the west side they were finally able to get on the road over 6 hours later. This is not good customer service, and all the employees that my husband came in contact with except the gentleman at the downtown location were rude and unprofessional.This whole experience was horrible and I am not sure if we will ever rent from U-Haul again. I did file a complaint and was supposed to get an email from upper management but I have never been contacted. We paid over $1800 and were not happy at all with our experience. What is the point of a reservation or picking where you would like to pickup your equipment if your company can not have the equipment ready and where you need it. Unacceptable.
Zachary P
Downtown Indy Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indianapolis, IN 46202
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Customer Reviews
- 4.0 Average Customer Rating
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The trailer was old, but it traveled well. I would say that I picked THAT location as my preferred location, but was scheduled for Camby 30 minutes a way. AND Camby wasn't even open on the day I requested (they did warn me after uhaul set it which was great) When I reached out again, my preferred location had a trailer for me, and when I went the dealer said they ALWAYS have too many trailers on the lot!! Uhaul should probably do better about taking care of the customer needs. BUT overall, uhaul experience was great. I also got to see anything old friend on the other end when I returned my uhaul. She is always amazing when I go to the st. Claude location
KEVIN FCustomer service should always be pleasant this man was rude and rushing me to give payment, I was transferring money on my card because I got one quote and ended up paying 50 more
Tommie TThe unit I rented had a burned out turn signal. I was pulled over twice enroute home. Once by a State officer and once by a County officer. I was not ticketed but it was annoying. Part of that might bhe it was a reason to pull me over to look at the 70 year old vehicle I was transporting.
PAUL MThe staff at the Downtown Indy Self Storage was not friendly at all. The individual indicated that I wasn't supposed to return the unit to that location even though my contract indicated that it was required to be dropped off there. It took over 30 minutes to convince the individual and get the unit checked back in. I would not recommend this location to anyone looking to rent a U-Haul unit.
LYMAN N