The gentleman at the Indianapolis location was absolutely amazing. He was very thorough in his explanations and he answered all my questions. Perfect example for a Uhaul employer.
MUHAMMAD S
Downtown Indy Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indianapolis, IN 46202
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Got charged for 2 gallons of gas. When I picked up the truck, I took a picture of the gauges which showed 163 miles to empty. When I returned the truck, it had over 180 miles to empty. Why the additional charge? While it isn't much money, I don't appreciate what I consider dishonest and unjustified charges.
THOMAS BWhile we only picked up the car trailer at this location after being sent to 4 other locations to find it. I reserved a Truck and Car trailer a month prior and the day before we were switched from the North location for pickup to a south location, when my husband and son arrived they could not find the truck or car trailer that we reserved. After waiting about an hour they finally upgraded our truck but said they would have to go to another location for the trailer the next day. We also never got the Appliance dolly that we paid extra for. My husband and son arrived at the east side location and again no car trailer, they were then send to this down town location for the trailer. So after waisting time, gas and mileage driving around Indianapolis when my son lived on the west side they were finally able to get on the road over 6 hours later. This is not good customer service, and all the employees that my husband came in contact with except the gentleman at the downtown location were rude and unprofessional.This whole experience was horrible and I am not sure if we will ever rent from U-Haul again. I did file a complaint and was supposed to get an email from upper management but I have never been contacted. We paid over $1800 and were not happy at all with our experience. What is the point of a reservation or picking where you would like to pickup your equipment if your company can not have the equipment ready and where you need it. Unacceptable.
Zachary PThe trailer was old, but it traveled well. I would say that I picked THAT location as my preferred location, but was scheduled for Camby 30 minutes a way. AND Camby wasn't even open on the day I requested (they did warn me after uhaul set it which was great) When I reached out again, my preferred location had a trailer for me, and when I went the dealer said they ALWAYS have too many trailers on the lot!! Uhaul should probably do better about taking care of the customer needs. BUT overall, uhaul experience was great. I also got to see anything old friend on the other end when I returned my uhaul. She is always amazing when I go to the st. Claude location
KEVIN FCustomer service should always be pleasant this man was rude and rushing me to give payment, I was transferring money on my card because I got one quote and ended up paying 50 more
Tommie T