I do not like the way u-haul does business, and I will not be using u-haul again.
m a
Jackson Wholesale Company Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jackson, KY 41339
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- 3.5 Average Customer Rating
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I chose my pickup location online to be Jackson Wholesale Co. in Jackson KY. A day before the scheduled pickup I got an email from U-Haul that the pickup location was changed to A&B Enterprizes in Hazard KY at 9:00AM. So I went to that location. No one was there, doors were locked. I called the number twice. No one answered. I called the main U-Haul line. They said to do a mobile pickup there but after searching the premises for 10 minutes I see there was no mobile pickup box there. So U-Haul says to go pick up the truck at the Jackson Wholesale Co. in Jackson KY. YES the original location I was supposed to pic it up at! So I go back there. No one at that location either. I make another phone call to U-Haul. They say to drive down the road 2-3 miles to another location and someone will meet me there. I do that and after waiting 15-20 minutes there someone shows up and says to go back to the 1st location at 1199 Main St (where I just came from). So I do that. The person checks my order on his phone and apparently it was deleted or something. He has to enter the order with my information from the beginning. I finally get the 10 foot box truck I ordered about a week prior. Wasted 2-1/2 hours on something that should have taken 15 minutes. Terrible service. Won't do business with U-Haul in KY ever again.
Steve BCountinue doing what your doing
michael cPlace signage with the busness contact number at the UHAL parking lot. It us unclear how to find a person to talk to.
PRISCILLA KMore equipment availability
RAYMOND L