I must say that I was pleasantly surprised in many ways with my U-Haul experience. I have experience working for truck rental companies (Ryder, in the 90's--yes, I am a fossil), and so I had some trepidation when I made my reservation online that we would get there and there wouldn't be one available. The online process was smooth, but they couldn't 100% guarantee that I'd have the vehicle waiting for me, which made me nervous. Moving is definitely schedule-dependent, right? Anyway, I crossed my digits and hit the Submit button. I was pleased with the communication from the company through texts and a phone call the day prior. That caller was very helpful and told me that, sure enough, the location I wanted to pickup from would not have my trailer, but it would be available at the time I had reserved at a location down the road. And it was. George at the pickup facility was very helpful and pleasant, and made sure we were comfortable with the towing info. The equipment (6X12 trailer) was in very good condition and it actually towed really well behind our Ford Explorer. (We are seasoned towers.) The only glitch was that I wasn't able to complete the "before you leave" stuff on the app. He suggested I call U-Haul instead of using the app, and they straightened it out as best they could (another very helpful person named Melanie was able to take my call within a few minutes and had me take photos just in case.) All in all, a very positive hauling experience. I would not hesitate to use U-Haul, and All Wet Sports as the pickup location again for my hauling needs.
Mailey M
All Wet Sports
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32216
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Reserved U-Haul prior to arriving through U-Haul website. When I got to location, was told there was no reservation despite having email and text messages showing reservation. Gentleman was very rude and condescending. He mumbled under his breath several times during transaction. There is also an extremely steep hill to get in and out of location. Equipment was fine and worked well. Drop off was slightly better although my husband with a bad back was expected to lift trailer off hitch. Mult otter locations in surrounding area. Would recommend trying those over this one due to rude personnel at this location.
GIOVONNA WThe staff was fast friendly and knowledgeable
TERRI GMy pick up location was changed to an address 15 minutes away from the previous, which added an additional 30 to 45 minutes to my trip. There was no refund or even uan apology. I was also assigned to a location that opened at 10:00 when my reservation was at 8:00. I tried to check in on the app but had problems so I picked up the trailer. When I was 70 miles from my origin, I was contacted by someone from U-Haul and was treated worse than I've ever been treated by any business in my life. I was accused of stealing the trailer and told I would be arrested. Thankfully, a manager took care of the problem. It was not a pleasant experience. Moving is stressful enough without being berated by some idiot screaming at me over the phone and threatening me.
KENNETH HI was informed i did not need to take pictures of the trailer, just verify the tag was correct. The link was then not available after i left. Maybe make sure clients get everything done before they leave.
TORBEN R