Good afternoon hope all is well. I had some issues and it was noted on my account. I went to location where I had reservations on day of pick up. It was to be $211.00 out the door. The manager did not show up so I had to drive to different location to get trailer. I was charged $383 for the trailer. I droped the trailer off at location I was told on 3/15/26. Clerk was present at time of drop off. I got a late charge $30.80 because they didn’t process it till 3/16/26. My paperwork said drop off was 3/16/26. I dropped it off a day earlier and they processed it on day of drop off and charged me a late fee. Could you please call me back @ 2766233095 so we can discuss this Thanks
RICKY L
Rent Wise
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32216
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Very helpful and knowledgeable staff excellent service
MILTIADIS MReturned the vehicle a few minutes prior to 10 am, was told that the PSO system was down and they could not register the vehicle information. When the system comes back up, they would document when the vehicle was returned and email the information to me. They could not provide me a rental return receipt until the system is up. I told them I would take pictures of the vehicle dashboard display to show mileage and gas reading. To my surprise. I receive a receipt stating I returned the vehicle a 2:23 pm and the gas was not passing the 3/4 of a tank. I have my uber receipt of when I was picked up from that location and the picture of the vehicle dashboard to submit to you. I cannot explain the dishonesty of this location. I took the picture as a fail-safe, just in case. And informed them, but I see they simply did not care.
ARLENE BExcellent customer service
JUAN BVery quick and easy service!
CEDRIC T