The gas station was not well kept. There was a homeless person loitering outside the door. It wasn't clear where I should park but found a place near the road. I had to ask the clerk where the dropbox was. I did not see it because it was behind a table that was set up where a man was selling some kind of products on a table.
John B
Shell Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32246
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Customer Reviews
- 3.0 Average Customer Rating
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Didn’t get no dolly or pads as requested and no refund for it either and no full gas either had to put gas was empty
Jania OGreat experience
Amber BI ordered the truck to be at the location near my house (within 10 min) and they placed it over 30 min away from me. The truck was left in a run down gas station parking lot. Lots of homeless all around, which made the pick up and verification of the truck very sketchy and unsafe. I ordered a utility dolly to be with the truck, and when I looked, there was no dolly available. The truck's inside cab was dirty and had lots of drink spills. When I called customer service regarding the dolly, they transferred me 4 different times and then finally told me to just call the local stores in the area for one. Never received my refund for the dolly that I never got. Overall, very terrible experience. I've used Uhaul for all of my moves, and I promise you that this will be the last time.
Elijah TIt was dirty and most of the gas pumps were out of service and what they did have for gas was at a premium but had elected to gas the truck up there since it was a gas station. The parking lot was cluttered with people selling things and food trucks. The general condition of the facility was poor and dirty. I didn’t feel particularly safe there while waiting on a ride share to pick me up.
LORIE W