Took forever to try to get the pick up through the app. Had to call customer service to approve, even though we had previously rented through the app. This location is NOT a coffee shop, it's a laundry mat. The keys were not in the lockbox, had to reach out to someone in the laundry mat for a key, but it was not explained anywhere.
JERIMAY K
Monquis Coffee & Creamery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, IL 62650
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Molly SGal at counter was extremely helpful and knew what she was doing!
Sharon LThe employee was very helpful and is the only reason my service went smoothly. The original uhaul i ordered was not there, and customer support rescheduled for 2 hours later, while also messing up the reserved times. So, the employee was asked by a manager of some capacity to contact me to try to get the uhaul back early for another customer that had reserved it. So not only was I rushed, management of multiple levels messed up my order and tried to fix it by putting pressure on me and the employee I worked with. A reservation is there for a reason, I got up at 5am only to have to wait anyway.
Jayden Ato pricy really for mileage i took trips right down road and got gas and back there and it was so much
Rachel H