Problem from the get go and when youre moving and have a reservation these hiccups are time and money for the customer. First, our reservation moved from 20 minutes away to 60 minutes away for pickup. When we got there, it took the manager 3 different trailers to try to find one that didn't have a problem (1st one, trailer lights didn't work, 2nd one flat tire and round out tire = blow out). Third trailer was good until we got home and discovered equipment in the back that we did not order and was not on our contract. Contract was scribbled on with the 3 different trailer numbers. Trailer was FILTHY inside. So, not only did we have to drive extra wasting gas and time on my schedule, also have to go back and return this equipment to the place which another 60 minutes away which equals gas and mileage on my vehicle. I contacted U-Haul and they said to do a dispute when I returned from my trip. Lets hope they treat me well.
MICHELLE K
Painless Auto Registration
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jamestown, CA 95327
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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mark dThis was an amazing experience the staff were so helpful and friendly, the trailer was extremely clean thank guys!!!
DIHONA PQuick and easy except the U-Haul app check in was not cooperating so the gentleman at the location helped ensure the equipment was checked in
Todd Cno one was there, as the location had closed. So I didn't meet anyone. I was however very satisfied with the self-return.
BARBARA C