I had a very troubling and unsafe experience with a U-Haul truck rented from the My Quick Stop location. The truck was provided with no gas, which was the first indication that it may not have been properly inspected prior to rental. Before even leaving the lot, the dashboard displayed a warning indicating that the tire required servicing, which I have documented with photographs. In addition, the cab smelled strongly of cigarette smoke, further suggesting a lack of appropriate vehicle preparation. While driving on a very busy street, the truck suddenly began beeping, multiple dashboard warning lights illuminated, and the engine shut off entirely. We were forced to take immediate action to pull over under extremely hazardous conditions. Shortly thereafter, we noticed a strong, unpleasant odor and observed smoke coming from the engine compartment. This situation was terrifying and posed a serious risk to our safety as well as to other motorists, even when stopped because a portion of the truck remained in the street. The truck would not restart, and we were unable to use the horn or activate the hazard lights. With the outside temperature at approximately 30 degrees, we were left stranded in a highly vulnerable situation. When I contacted the My Quick Stop location to report the emergency, the response was dismissive and lacked any concern for our safety. No apology was offered, nor was there any inquiry regarding our well-being. After the incident, I returned to the store to confirm that they were aware the truck had been towed and was no longer in our possession. At that time, the staff’s primary focus appeared to be on charging me and determining the location of the key, rather than acknowledging or addressing the seriousness of a potentially fatal mechanical failure. This incident reflects a serious breakdown in vehicle maintenance, safety oversight, and customer care. A vehicle in this condition should never have been rented, and the response from the My Quick Stop location was wholly inappropriate given the gravity of the situation.
Morgan S
My Quick Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jersey City, NJ 07304
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NOT AN EASY SITE TO FIND WITH A VERY SMALL SIGN SAYING UHAUL. NOT CLEAR TO FIND.
GEORGE RTruck not ready, ordered a furniture dolly and it was't there
ASIS TThe check in and check out process was easy.
Sheena PTruck was not clean checkout process was a hassle.
Andrew M