The van was great! However, it was not clear that the rental couldn’t be picked up until the store opened. Lots of information on the uhaul website and app both said it could be picked up “any time”… and that was not true. The instructions actually indicated to show up within an hour of the time to pick the van up… I did this and had to wait for an hour till the store opened to get my key. To improve, fix the communication about this or change the ability to pick the truck up when needed.
JEFFREY W
Strasser Hardware Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kansas City, KS 66103
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- 4.0 Average Customer Rating
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Pick up was extremely unprofessional-they did not have a trailer and they told me to call myself to fine another and said good luck-then he hooked up another small one and said that’s the best he could do- and left -we rent trailers weekly and for years and all other locations have been top top notch-this was disappointing
Steve GThey charged me 9.00 for fuel even though we returned the truck with exactly the same amount of fuel as when we left the site. Using 15/16 of a tank is a scam there is no marker to exactly measure that.
JAY PNothing
Pete PN/A
CHET J