After receiving the bill from Strassers Hardware we noticed that while the mileage used was correct the fuel gauge was not. Strassers noted it at 1/8 while we had it at just under 1/2. As we did not take a picture of it we did not have proof of that although based on both parties agreeing that the truck was driven 64 miles were charged for 18 gallons of fuel which says the truck got 3.5 miles per gallon versus what they typically get at 10 miles per gallon. I called Strassers to see what could be done with being overcharged for fuel by over half and the employee said he would look at it and get back to me. No call back was ever received. I went in and spoke to the manager on Memorial Day and he did not want to listen or try and understand where my issue was telling me I have to take it up with U-Haul. We’re talking a fuel amount charge issue which I’m sure is not a U-Haul issue. We should have taken a picture and refueled on our own that we have always done in the past but would not trust this location to handle this part of it on there own.
David B
Strasser Hardware Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kansas City, KS 66103
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Customer Reviews
- 4.0 Average Customer Rating
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Tyron YI had a 4 o'clock appointment to pick up the truck and I had to wait at the service desk for 15 minutes for somebody to help me.
CIENNA SThis reservation was originally to be picked up at Anders Automotive however they forgot to put the keys in the box for mobile pick up so the location changed to Strasser Hardware. They were supposed to be open at the time of our truck pick up however there was a handwritten note taped to the door stating they had closed early. Luckily we have used the mobile app before, however there was a gentleman there to pick up his truck rental who wasn't familiar with the app or process and was completely overwhelmed and needed the assistance of an actual person for his transaction. If the website has hours of operation when open clearly stated then that's when the location should be open...period.
KARLA DReturn process on the app (IOS 18.4) was glitchy when it came to taking photos, and there was no way to leave and return to the process
Kyle D