I live in Leavenworth, KS. We have a rental office there. I made my reservation there. Imagine my disappointment/frustration that I was directed to a location about an hour away to pick up a trailer. This location was opposite of where I wanted to load and I lost 1 1/2 hours of load time as I had to drive to the trailer pick-up location and then across KC, during rush hour traffic, to pick up my load. My frustration was magnified by the fact that there were seven trailers at the Leavenworth location but they said I could not use any of them because they were reserved. Unsatisfactory. On the other hand, the Strasser Hardware location was very prompt and accomodating.
MARK S
Strasser Hardware Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kansas City, KS 66103
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Customer Reviews
- 4.0 Average Customer Rating
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Michael was extremely helpful and patient understanding my needs with this rental. Though my rental needs changed drastically from day to day, he was again helpful and was able to adjust to my changes. Hooray for Michael. Every business should be thrilled have an outstanding employee such as him.
Michael TAfter receiving the bill from Strassers Hardware we noticed that while the mileage used was correct the fuel gauge was not. Strassers noted it at 1/8 while we had it at just under 1/2. As we did not take a picture of it we did not have proof of that although based on both parties agreeing that the truck was driven 64 miles were charged for 18 gallons of fuel which says the truck got 3.5 miles per gallon versus what they typically get at 10 miles per gallon. I called Strassers to see what could be done with being overcharged for fuel by over half and the employee said he would look at it and get back to me. No call back was ever received. I went in and spoke to the manager on Memorial Day and he did not want to listen or try and understand where my issue was telling me I have to take it up with U-Haul. We’re talking a fuel amount charge issue which I’m sure is not a U-Haul issue. We should have taken a picture and refueled on our own that we have always done in the past but would not trust this location to handle this part of it on there own.
David BN/A
Tyron YI had a 4 o'clock appointment to pick up the truck and I had to wait at the service desk for 15 minutes for somebody to help me.
CIENNA S