Dropped off after hours and it went well.
SARAH M
Strasser Hardware Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kansas City, KS 66103
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The lock level for the hitch mechanism was broken when I picked the trailer up. Also this is a very heavy trailer, it should have a trailer lounge jack as a standard equipment.
MICHAEL SThe tires were all reading either low or high on pressure, you had to floor the gas pedal.to get it to go over 40 on highway.
Marisha SIt was a contactless drop off on my phone. Not possible to rate staff friendliness. You need to adjust your options for some of these responses accordingly.
Christopher BThe inside was not clean when picked up. The process at the location was completely inefficient. Things that can be done when making the reservation over the app, like taking photos of IDs, phones have cameras…inputting points of contact also can be done in an app and then had to wait for some rando to call each person was a big waste of time when people were waiting at their job and the whole process gets drug out. On top of that the person on the phone said “hello, this person gave your name as a point of contact do you authorize this” then proceeded to ask if I was the driver or the referral!? Are you fucking kidding me my response was “well considering you just said they gave you my name and number, I answered with my name, you called me by my name which was confirmed I would use powers of deduction to asses that I am not the driver”. Probably will never be using this service again and going somewhere else.
Andrew T