Easiest rental ever!
DAVID M
Ice Box
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Keller, TX 76248
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The rental van I originally reserved what not the one the app provided the keys for. Although, it got the job done. I am not complaining about that part. Except, I reserved the rental 11/6 for 2 hours. I returned the van on time. Checked out on the app, got my receipt and turned the keys back into the box. I received a call 11/8 from two u-haul associates asked when I was going to return the van. As if I stole it or kept it for longer. One called me around 10 am, said it’s not showing returned. He was going to double check. Oddly enough, I got another receipt after we got off the phone. Then around 4 i get the same call from a woman. I’m like this is ridiculous. Before she called me I had checked the app and it was now showing the reservation as a past order. When she called I told her that. That took me by surprise. I informed them that I returned the van on time and followed the instructions on the app during the return process. I go to check the app, it shows the reservation is still active. I go to return the truck and because I already went through the process, i couldn’t do anything because I returned the van. I am not sure what’s going on with u-haul and their systems, but it would be greatly appreciated if the company got it together!
Zareya MFirst off, I had to wait quite some time to get assistance with picking up the Cargo Van. Secondly, they didn't offer me the opportunity to pick-up or drop off electronically with my phone (which would have allowed for plenty of pictures to show proof of date/time and cleanliness) Then when I went to drop off they just said "you're good" which made me question the whole process in the first place. i've been overcharged nearly $40 and thought I was going to get a refund but it never showed up in my account. No one from U-Haul has ever reached out to me when I sent a request. I dropped the van off early and had the tank filled up more than when i received it. I didn't put but 16 miles on the van and they charged me for 30 miles. Very disappointed in U-Haul at this point.
Michael HGood service.
Jimmy RI rented a truck for $19.99. I drove from Keller to Saginaw twice. My bill was almost $150! That's ridiculous! Plus I paid another $26.67 foot gas at the same place. Almost $200 for a very small truck!
Pamela R