Followed the U-Haul self service just for the wrong truck to be upfront the day I was picking up. Waited with U-Haul cx service for 2 hours just to be told to go back in the morning. Showed up in the morning receptionist didn’t know what to do. Called someone else kept saying something about me being late or unreturned after I told her I never took a truck because the truck in the pick up area was not the one I had keys for. Made it seem I should’ve known the truck was out back. Mind you the instructions does not say anything about “go check around back in case they forgot to move it up front.” Then proceeds to make me go get the truck from the back which at this point I was already irritated since she didn’t address the issue on their part and just proceeded to charge me for another rental. Worst experience ever.
Wayne B
A Different Shade
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kennewick, WA 99336
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Customer Reviews
- 3.5 Average Customer Rating
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staff was nice. However, the trailer hadn’t been serviced in a while. Driver side ratchet kept coming loose on the trip. Tire pressures weren’t correct. Overall poor experience.
Shane LI dropped off after hours
Beth FThe ladies that helped me were great! There was no hassle in getting the equipment I needed. Great experience.
Christian JHassle free picked up my equipment, car transport. Dropped it off after ours through the app hassle free.
Rosendo C