My experience returning the rented van was unacceptable. The employee inside the office (senior gentleman with beard) complained to me about where I parked the van upon my return. I've been renting with various U-Haul locations around the country on a regular basis in the past several years. Normally, there is a designated return location with signs and instructions. However, this location did not have any such designated return location. As it was near the end of the day and was raining, I pulled it close to the building near the entrance to the storage area. The employee inside did not like where I parked it and complained suggesting this was not where it should have been returned. When explaining there were no signs like most places have, he acted like I was the problem in a rather sanctimonious way. The lady behind the counter then told me my receipt would be emailed in a cold manner as if they just wanted me to leave. Unfortunately, this experience as the customer was not okay with me, and there will be no future rentals from this U-Haul location.
John B
Access Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kernersville, NC 27284
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Great customer service.
CALVIN HEveryone was friendly and helpful a pleasure to work with will definitely recommend them to anyone who asked.
WILLIAM JEasy turn in.
MICHAEL RCustomer service the way it should be! Pleasurable experience all around. Thank you for caring!
WILLIAM H