My experience picking up my rental was extremely frustrating and resulted in significant delays. My original reservation was changed, the truck size was unavailable, and I was sent to another location. When I arrived, the rental could not be processed due to an account issue that had already been resolved with customer service. I spent over two hours at the location before finally receiving the truck. During this time, movers I had scheduled were waiting and I incurred additional charges as a result of the delay. The employee at the location appeared unfamiliar with the process and had to FaceTime a supervisor for assistance. At one point I was asked to complete the rental process myself using the store’s iPad. I have already submitted a formal dispute with supporting documentation, including the invoice for the movers I had to pay while waiting. My case reference number is 5696964. I hope U-Haul will work with me to reimburse these costs and address the service failures that caused this situation
CAMILLE M
Kings Kwik Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kingman, AZ 86401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 1.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.