Had to hook up and unhook the trailer since no one was at the location. Reservation for pickup was for 8:00 and upon arrival no one was present so I checked the online reservation and it had been moved to 8:30. Waited until 8:30 and still no one was on-site and upon calling the 800 number was told the owner was on the way. Received a call from the owner with the unit number and had to connect up the trailer myself. This delayed my day by 1 hour. Return was the same way with no one present and the U-haul application was not letting me check the unit back in so I had to call the 800 number. Only good thing on my experience was a $50.00 credit for delayed pick-up.
Craig S
AK&J Electric LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kingston, TN 37763
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I recently rented a 26-foot truck from this U-Haul location and had an excellent experience. The staff was friendly, welcoming, and very professional — they walked me through all the details of the vehicle before I left, making sure I was completely comfortable with how everything worked. The truck was clean, well-maintained, and ready on time, which made the whole process smooth and stress-free. From pickup to drop-off, everything went exactly as expected. I truly appreciate their great customer service and would definitely rent from this location again. Very helpful
JURABEK OGreat place and wonderful service.
Benny AWe highly recommend them for your next move. We rented a truck for 10 hrs, due to some weather issue we had to extend it. We called the location on late Saturday, he answered the call and extended it to 24 hrs without any extra charge. Wonderful customer support. We loved it!!
paul wI rented a Trailer from that location. The individual working there was very nice and helpful. I definitely recommend them to others.
Jeffrey S