The staff here could use more help when a UHAUL arrives. They are busy running a convenience store or grocery store. They were friendly and due to the busy season it meant they had to be inside and outside managing dual jobs. The one thing I would suggest UHAUL supply to these smaller locations would be the auto help tool to drop a trailer tongue. WE had 3 men but 2 were older and should not have been handling the weight and really - no one should. These are heavy trailer tongues. I do appreciate head office ensuring both could be dropped off in one location after it suddenly changed to 2 different locations. We had already travelled 6 hours + loading and unloading so an even further drop off for one of them was not happening. And when one does not know the area - just added stress.
GREG H
Shop and Save Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kinmount, ON K0M2A0
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Customer Reviews
- 4.0 Average Customer Rating
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U-Haul needs to add trailer jacks to these larger trailers.
KENNETH KWe arrived onsite for our drop off time. Our return location has been changed with no notifications. The staff member told us we would have to drive to New location as the lot was full. We had to advocate for ourselves and he finally called someone and was able to take our vehicle. Both our pick up and drop off locations had been changed with no warning which was very frustrating.
Kevin HCustomer servicec was excellent and we were in and out in no time. Return was simple as well
MARK FAt first he wanted to charge me 60 extra dollars when I returned the truck. When I asked for details he decided it was no charge.
LORNE F